Privacy Policy

Last updated: [Date]

Whistler Wings Aviation ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how it is protected when you visit our website, book a tour or charter, or interact with us on social media.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically through the platforms we use to operate our business.

Information you provide to us:

Name, email address, phone number, and mailing address
Passenger details required for flight safety, including weight, date of birth, and relevant medical or fitness-to-fly information
Emergency contact information
Payment and billing information (processed via Square — see below)
Booking preferences, special requests, and correspondence with us

Information collected automatically:

Website usage data (pages visited, time on site, browser/device type) via Wix analytics
Cookies and similar tracking technologies, managed through our Usercentrics consent banner
Interactions with our Instagram content (e.g., messages, comments, engagement), subject to Instagram's own privacy practices

2. How We Use Your Information

We use the information we collect to:

Process and manage your bookings, tours, and charters
Calculate aircraft weight & balance and ensure flight safety
Communicate with you about your reservation, including confirmations, changes, and cancellations
Process payments and deposits
Respond to inquiries and provide customer support
Improve our website and services
Send promotional communications, where you have consented to receive them
Comply with legal, safety, and regulatory obligations (including aviation authority requirements)

3. Third-Party Platforms We Use

We rely on trusted third-party platforms to operate our business. Each platform has its own privacy policy governing how it handles your data:

Wix
Our website and booking system are built and hosted on Wix, which also provides our online booking platform. Wix collects and processes certain information (such as booking details, contact information, and site usage data) on our behalf. Wix's privacy practices are described in the Wix Privacy Policy.

Square
We use Square to process payments and deposits. When you make a payment, your payment information (such as credit card details) is collected and processed directly by Square. We do not store your full payment card information on our own systems. Square's privacy practices are described in the Square Privacy Policy.

Instagram
We maintain a presence on Instagram for marketing and customer engagement. Any interactions you have with us on Instagram (messages, comments, follows) are subject to Instagram's (Meta's) own privacy policy, which can be found at the Instagram Privacy Policy.

Usercentrics
We use Usercentrics as our consent management platform to handle cookie consent on our website. See the Cookies section below for more detail.

We encourage you to review the privacy policies of these third-party platforms, as we do not control how they collect or process your data beyond what they share with us.

4. How We Protect Your Information

We take reasonable measures to protect your personal information, including relying on the security measures built into Wix and Square's platforms. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sensitive information such as passenger weight and medical/fitness-to-fly details is collected solely for flight safety purposes and is kept confidential, accessible only to staff and pilots directly involved in preparing your flight.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Third-party service providers noted above (Wix, Square, Instagram/Meta, Usercentrics) as necessary to operate our business
Aviation authorities or regulatory bodies, where required by law or for safety compliance
Emergency services, if necessary for your safety or the safety of others
Legal or governmental authorities, if required to comply with a legal obligation

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or regulatory requirements (such as aviation record-keeping obligations).

7. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent to marketing communications at any time (e.g., via unsubscribe links)
Ask questions about how your information is used

To exercise any of these rights, please contact us using the information below.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support booking functionality. These cookies may be set by our website platform (Wix), our booking system, and embedded third-party content (such as Instagram).

We use Usercentrics as our consent management platform to let you control which cookies are active on our site. When you first visit our website, you'll be shown a cookie consent banner where you can accept, reject, or customize your cookie preferences by category (e.g., necessary, functional, analytics, marketing). You can change your preferences at any time by [accessing the cookie settings link/icon on our site].

For more information on how Usercentrics processes data in connection with consent management, see the Usercentrics Privacy Policy.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children without parental involvement (e.g., as part of a family booking).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Whistler Wings Aviation
Phone: (604) 818-2663
Email: info@whistlerwings.com